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I spent 8+ hours over two days to get my cover and manuscript sent back. Customer service was rude, unprofessional, never remembered to escalate things, and I had to have my husband CALL because I am near deaf and every e-mail was sent by someone who MADE UP the reason for my complaint (no, I did not have trouble ordering author copies, logging in, or finding customer service when I explicitly It took a told you many, many times what my issue was.

It took all that just to get my manuscript, since it was lost in a computer crash. Guess what I found the VERY NEXT DAY?

My ebook was missing the manuscript. I have to call for this and NO ONE is there at customer service.

User's recommendation: Find a different site. It's not worth the aggravation and harassment.

Monetary Loss: $10.

Preferred solution: Apology.

Kappa Delta Pi Pros: Free.

Kappa Delta Pi Cons: Hareful, Blames customers.

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